BRIEFING

Frequently asked questions

Delivery, returns, doses, composition, payment: the answers to the questions we are asked most often. If you cannot find yours, write to us at contact@bumpynutrition.com — we reply within 48 working hours.

FREQUENTLY ASKED QUESTIONS

Delivery, returns, doses, composition: everything we get asked most often.

When should I take my pre-workout?

Between 20 and 30 minutes before the session, in 300 to 400 ml of cool water. Our boosters provide 149 mg of caffeine per serving: avoid taking them late in the day if you are sensitive to caffeine.

What are the delivery times?

Your order is prepared within 1 working day and shipped from our warehouse in Germany. Then allow 2 to 3 working days for Germany and 3 to 6 working days for the other European Union countries.

Is delivery free?

Yes, from €49 of purchase in the 27 countries of the European Union. Below that amount, standard delivery costs €5.90.

Can I return a product?

You have 14 days from receipt to tell us you are withdrawing, without having to justify it. For reasons of hygiene and food safety, only unopened products whose safety seal is intact can be returned (Article 16(e) of Directive 2011/83/EU). Return costs are at your expense.

What if my parcel is damaged or I receive the wrong product?

Write to us at contact@bumpynutrition.com within 14 days with your order number and a photo. We send the right product or refund you, at no cost to you.

Are your products made in Europe?

Yes. All our formulas are produced in certified laboratories in the European Union and meet the European standards in force for food supplements.

Do I need a creatine loading phase?

No, it is not compulsory. A regular daily intake is enough. The European health claim states that creatine increases physical performance in successive bursts of short-term, high intensity exercise, for a daily consumption of 3 g. Take it every day, even without training.

What is the difference between whey concentrate and isolate?

The concentrate brings the taste and the texture, the isolate raises the protein content by cutting carbohydrates and fat. Our wheys combine both: 22.8 g of protein per 30 g serving for the chocolate, 24 g for the vanilla, with no added sugar.

Do your gummies contain gelatine?

No. Our chewable gummies are set with plant pectin, not animal gelatine, and most have no added sugar. Note: excessive consumption may have laxative effects.

Are your products suitable for vegetarians?

Most are, yes. The full composition and the allergens appear on every product page, in the Ingredients section. The wheys contain milk; the omega-3 comes from fish oil.

How do I track my order?

An e-mail with your tracking number is sent to you as soon as the parcel is shipped. It is also available from your customer account.

Can I combine several products?

Yes. Pre-workout before the session, protein after, creatine at any time of day. Respect the recommended daily dose of each product. If you are on medication, pregnant or breastfeeding, ask your doctor.

Is payment secure?

Yes. Payment is handled by Shopify Payments and our banking providers, over an encrypted connection. Your card details never pass through our servers and we have no access to them.

Is there a discount if I order several products?

Yes, and it is automatic: -10 % from 2 products in the cart, -15 % from 3. No code to enter, the discount appears directly in the cart.

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